Question 1

How long will my invitations take to be made and delivered?

Accepted Answer

We will aim to despatch your invitations (design & quantity dependent) within 7-10 working days.
(please note working days are Mon-Friday).
 
Please use the following as a rough estimate:-
20-50 invitations - 7-10 working days from receipt of confirmed order.
50-100 invitations 14 working days from receipt of confirmed order.
100+ please allow 2-3 weeks from receipt of confirmed order.
 
We will notify of progress and despatch notification.

Question 2

Can I return my personalised item?

Accepted Answer

We do not accept returns on any personalised product.
 
We accept returns if we have made a mistake (i.e.spelling).
 
Please refer to our Terms & conditions.

Question 3

How do you ship my order?

Accepted Answer

We use Royal Mail for all of our goods.

The service we use 'Royal Mail 2nd Class'.
 
You will be notified when goods have been dispatched.

Question 4

Can I pay using PayPal without a PayPal account?

Accepted Answer

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
 
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
 
By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

Question 5

I've purchased a Digital Download, how does it work?

Accepted Answer

When you purchase one of our digital downloads (non-wedding), you will automatically receive your selected product shortly after payment has been made.

For digital Wedding Invitations please allow 48hrs.

Question 6

How do I order wedding stationery from you?

Accepted Answer

We have a wide variety of Wedding Stationery to chose from, please email us directly or simply fill out the simplified forms (found on our Save the Date & Invitation) pages for a free quotation.

If you are based in Portsmouth, we also offer a free face-to-face meeting to discuss your wedding stationery requirements.

F A Q

Frequently asked questions